Patrick O'brien
About Patrick O'brien
Patrick O'Brien is a Principal Solutions Consultant at Medallia, where he has worked since 2018. He previously held positions at Rogers Communications, Research House, and Léger, and he earned a B.A. (Hons) in Political Science from Western University.
Work at Medallia
Patrick O'Brien has been employed at Medallia as a Principal Solutions Consultant since 2018. In this role, he focuses on providing solutions that enhance customer experience management. His expertise contributes to the development and implementation of strategies that help organizations understand and respond to customer feedback effectively.
Previous Experience at Rogers Communications
Prior to joining Medallia, Patrick O'Brien worked at Rogers Communications as the Manager of Voice of Customer Platform Measurement from 2010 to 2018. During his eight years in this position, he was responsible for overseeing customer feedback initiatives and measuring customer satisfaction metrics in Toronto, Ontario, Canada.
Background in Research and Data Analysis
Patrick O'Brien has a solid background in research and data analysis. He served as a Data Analyst at Research House from 2002 to 2009, where he analyzed data to support various research projects. He then transitioned to Léger as a Research Analyst for one year, from 2009 to 2010, further honing his analytical skills.
Education and Expertise
Patrick O'Brien earned a Bachelor of Arts with Honours in Political Science from Western University, studying from 1997 to 2001. His academic background provides a foundation for his analytical and consulting work, enabling him to approach customer experience challenges with a comprehensive understanding of social and political dynamics.