Paul Mallon
About Paul Mallon
Paul Mallon serves as the Head of Customer Success for Asia Pacific at Medallia, a position he has held since 2022. He has extensive experience in customer relationship management, having worked for notable companies such as KPMG, Salesforce, and SAP.
Current Role at Medallia
Paul Mallon serves as the Head of Customer Success for the Asia Pacific region at Medallia. He has held this position since 2022, contributing to the company's focus on enhancing customer experience and engagement. His role involves overseeing customer success strategies and ensuring that clients derive maximum value from Medallia's solutions.
Previous Experience in Management Consulting
Prior to his current role, Paul Mallon worked at Oakton as a Management Consultant from 2011 to 2014 in Melbourne, Australia. His experience in management consulting provided him with insights into organizational strategies and customer relationship management, which he has applied throughout his career.
Career Background in Customer Relationship Management
Paul Mallon has extensive experience in customer relationship management across various organizations. He served as the UK CRM Practice Manager at Steria from 2006 to 2008 in London and as a CRM Manager at KPMG Australia from 2000 to 2005 in Melbourne. His background includes roles at Salesforce, SAP, and EY, where he focused on customer success and CRM solutions.
Educational Qualifications
Paul Mallon holds a Bachelor of Science degree, having studied Computer Science and Information Systems. This educational background has equipped him with the technical knowledge necessary for his roles in customer success and management consulting.
Professional Journey and Leadership Roles
Throughout his career, Paul Mallon has held various leadership positions. He was the Managing Director for APAC at Plus Consulting from 2014 to 2016 and the Head of Contact Centre & CRM Solutions at BT from 2008 to 2011 in the United Kingdom. His leadership roles have emphasized customer success and strategic management.