Pratik Thaker
About Pratik Thaker
Pratik Thaker is a Senior Program Manager with over a decade of experience in business analysis, client management, and team leadership. He has previously held positions at Etech Global Services and Value Chain Solutions India Pvt. Ltd., and he currently works at Medallia.
Current Role at Medallia
Pratik Thaker serves as a Senior Program Manager at Medallia, where he has been employed since 2021. In this role, he leverages his extensive experience in managing client relationships and driving operational targets. His responsibilities include overseeing account portfolios that focus on margin, utilization, and top-line growth. Thaker's expertise in program management contributes to the success of customer programs, ensuring long-term client satisfaction.
Previous Experience at Etech Global Services
Before joining Medallia, Pratik Thaker worked at Etech Global Services as a Senior Team Leader from 2014 to 2021. During his seven years in this position, he managed multi-level client stakeholder relationships and focused on the long-term success of various customer programs. His leadership skills were instrumental in achieving operational and financial targets within the organization.
Business Analyst Role at Value Chain Solutions India Pvt. Ltd.
Pratik Thaker began his career as a Business Analyst at Value Chain Solutions India Pvt. Ltd. from 2012 to 2014. In this role, he was responsible for analyzing business processes and providing insights that supported decision-making. His work in this position laid the foundation for his subsequent roles in program management and team leadership.
Educational Background
Pratik Thaker holds a Master of Business Administration (MBA) from Ahmedabad University, where he studied Business and Personal/Financial Services Marketing Operations from 2010 to 2012. He also earned a Bachelor's degree in Information Technology from Nirma University, Ahmedabad, Gujarat, India, completing his studies from 2005 to 2009. His educational background supports his expertise in business analysis and program management.
Skills and Expertise
Pratik Thaker possesses a decade of experience in business analysis, product and application development, client liaisoning, and team management. He has demonstrated strong problem-solving skills, particularly in addressing issues and recommending solutions. Thaker has led teams of varying sizes across different geographical locations, showcasing his interpersonal and team management abilities.