Rachelle Pflugh
About Rachelle Pflugh
Rachelle Pflugh serves as the Director of Solutions Architecture at Medallia, where she has worked since 2010. She has a background in software engineering and requirements engineering, having previously held positions at St. Jude Medical and EMC.
Current Role at Medallia
Rachelle Pflugh serves as the Director of Solutions Architecture at Medallia, a position she has held since 2010. In this role, she focuses on enhancing customer-centric strategies by collaborating with various well-known global brands. Her work involves leading initiatives that transform how companies capture and analyze customer feedback through innovative cloud-based solutions. Pflugh's contributions have been significant in establishing Medallia as a leader in customer experience management.
Previous Experience at St. Jude Medical
Prior to her current role, Rachelle Pflugh worked at St. Jude Medical in two capacities. She began as a Requirements Engineering Co-op in 2004, where she gained valuable experience over an eight-month period. Subsequently, she served as a Software Requirements Engineer from 2006 to 2010, contributing to the development of software requirements for four years. This experience provided her with a strong foundation in engineering and requirements analysis.
Experience at EMC
Rachelle Pflugh also has experience as a Software Engineering Co-op at EMC, where she worked for one month in 2005. This role allowed her to further develop her skills in software engineering and gain insights into the technology sector.
Education and Expertise
Rachelle Pflugh earned a Bachelor of Science degree in Computer Science from California Polytechnic State University-San Luis Obispo. Her educational background has equipped her with the technical knowledge and skills necessary for her roles in software engineering and solutions architecture.
Contributions to Customer Experience Management
Since joining Medallia, Rachelle Pflugh has played a key role in the company's growth and success in customer experience management. She has been instrumental in developing strategies that enhance how organizations engage with and understand their customers. Her work has helped Medallia establish itself as a leader in the industry, particularly in the area of cloud-based customer feedback solutions.