Rafael Alvarez Romero
About Rafael Alvarez Romero
Rafael Alvarez Romero is a Sales Director currently working at Medallia in Spain, where he has contributed to enhancing customer experience strategies since 2021. He has extensive experience in sales and account management, having held various roles at Oracle and other companies over the past two decades.
Current Role at Medallia
Rafael Alvarez Romero serves as the Sales Director at Medallia, a position he has held since 2021. In this role, he focuses on enhancing customer experiences through innovative solutions. He has contributed to the development of strategies that improve cross-sell and up-sell opportunities utilizing the Medallia Experience Cloud. His efforts have been instrumental in leveraging AI technology to provide predictive insights for clients, aiming to optimize their customer engagement and retention.
Experience at Oracle
Rafael Alvarez Romero has a long-standing career at Oracle, where he has held multiple roles since 2007. He began as On Demand Sales Responsible for Spain and Portugal for one year. He then transitioned to the role of CRM Account Manager from 2008 to 2012, serving for four years. Currently, he works as a Customer Experience Account Manager for Financial Services, a position he has held since 2012, and as a Customer Experience Client Partner since 2017. His extensive experience at Oracle has equipped him with a deep understanding of customer relationship management and sales strategies.
Previous Work Experience
Before joining Oracle, Rafael Alvarez Romero worked at Electronic Data Systems as a Client Sales Executive from 2001 to 2007. He also held the position of Account Manager at Equifax from 1996 to 2001. These roles provided him with foundational experience in sales and client management, contributing to his expertise in customer experience and account management.
Educational Background
Rafael Alvarez Romero studied at Universidad San Pablo-CEU, where he earned a Bachelor of Laws (LLB) from 1989 to 1994. He also attended Colegio Nuestra Señora del Recuerdo (PP Jesuitas Madrid). His educational background has provided him with a solid foundation in legal principles, which complements his career in sales and customer experience management.