Ray Hippeli
About Ray Hippeli
Ray Hippeli serves as the Engagement Director at Medallia, where he has worked since 2022. He has a robust background in market research and customer experience, with previous roles at Ipsos, Fidelity Investments, and other notable firms.
Current Role at Medallia
Ray Hippeli serves as the Engagement Director at Medallia, a position he has held since 2022. His role is fully remote, allowing him to engage with clients and teams across various locations. In this capacity, he focuses on enhancing customer experience solutions and implementing best practices in customer and employee engagement.
Previous Experience at Medallia
Prior to his current role, Ray Hippeli worked at Medallia in several positions. He served as the Director of Education & Enablement from 2019 to 2022, where he was responsible for developing training programs. Before that, he was the Practice Success Lead from 2017 to 2019, focusing on ensuring client success and satisfaction.
Career Background in Market Research
Ray Hippeli has extensive experience in market research, having worked at Fidelity Investments as the Director of Market Research from 2007 to 2017. His career also includes roles at Lieberman Research Group and GfK, where he held positions such as Project Director and Project Manager, respectively. This background has equipped him with strong skills in predictive modeling and data analysis.
Education and Certifications
Ray Hippeli studied at the University of Rhode Island from 1986 to 1991 and completed MBA coursework at Clark University. He holds certifications in Scrum Project Management and Medallia Operational CEM (Levels 1 & 2). His educational background supports his expertise in customer experience and employee experience best practices.
Technical Skills and Industry Specialization
Ray possesses technical skills in data analytics tools such as Tableau and MiniTab. He has experience with customer feedback management platforms, including Medallia and Clarabridge/Qualtrics. His industry specialization includes automotive, financial services, retail, and pharmaceuticals, allowing him to apply his knowledge effectively across various sectors.