Rich Edelman
About Rich Edelman
Rich Edelman is a Senior Staff System Engineer at Medallia, where he has worked since 2020. He has extensive experience in system engineering and technical support, having held various roles at companies such as BMC Software, Sprint, and Ericsson.
Current Role at Medallia
Rich Edelman serves as a Senior Staff System Engineer at Medallia, a position he has held since 2020. In this role, he is responsible for overseeing system engineering tasks and contributing to the development of Medallia's software solutions. His expertise in system engineering supports the company's mission to enhance customer experience through data-driven insights.
Previous Experience at BMC Software
Rich Edelman worked at BMC Software from 2014 to 2020. He initially served as Lead Platform Systems Admin, SaaS, for four years before transitioning to Principal Platform Systems Admin, SaaS, for two years. His responsibilities included managing platform systems and ensuring the performance of SaaS applications, contributing to the overall efficiency of BMC's service offerings.
Career Background in Technology
Rich Edelman's career spans multiple roles in the technology sector. He began as a Programmer at MultiService in 2000 and has held various positions, including Tech Support Engineer II at Sprint Nextel and Service Performance Engineer III at Sprint. His experience also includes roles at Openwave Systems, Inc., Ericsson, and Netstandard, where he focused on system administration, network engineering, and technical support.
Education and Training
Rich Edelman studied at Mansfield University of Pennsylvania in 2001 for 11 months. His educational background provided him with foundational knowledge in technology and systems, which he has applied throughout his career in various engineering and administrative roles.
Diverse Technical Roles
Throughout his career, Rich Edelman has held diverse technical roles that include Network Administrator at Digital Simplistics, Inc., and Consultant at Openwave Systems, Inc. His varied experiences in network engineering and consulting have equipped him with a broad skill set applicable to system engineering and performance optimization.