Richard Zhao
About Richard Zhao
Richard Zhao is a Senior Technical Analyst at Medallia, with a background in business analysis and software development. He co-founded Inventry LLC and Mana Group LLC, and has held various positions in notable companies including RSM US LLP and Aon.
Current Role at Medallia
Richard Zhao serves as a Senior Technical Analyst at Medallia, a position he has held since 2021. In this role, he focuses on leveraging technical expertise to enhance customer experience and operational efficiency. His responsibilities include analyzing technical requirements and implementing solutions that align with business objectives.
Previous Experience at Aon
Prior to his current role, Richard Zhao interned as a Business Analyst at Aon in 2016 for a duration of two months. During this internship, he gained exposure to business analysis practices and contributed to various projects aimed at improving organizational processes.
Experience at Mana Group LLC
Richard co-founded Mana Group LLC, a digital media consulting agency, where he served as Program Manager from 2018 to 2019. His role involved overseeing project management and ensuring the successful delivery of digital media solutions to clients.
Background in Financial Analysis and Change Management
At RSM US LLP, where Richard worked as a Business Analyst from 2019 to 2021, he specialized in architecting solutions, change management, and financial analysis. His work contributed to the development of strategies that improved client financial operations and organizational change initiatives.
Educational Background at DePaul University
Richard Zhao earned his Bachelor's Degree in Accountancy from DePaul University, completing his studies from 2012 to 2016. This educational foundation provided him with the skills necessary for his subsequent roles in business analysis and technical consulting.