Rob Fodor
About Rob Fodor
Rob Fodor serves as the Director of Professional Services at Medallia, where he has worked since 2019. He specializes in designing Customer Experience programs that enhance customer loyalty and drive business growth.
Work at Medallia
Rob Fodor has been serving as the Director of Professional Services at Medallia since 2019. Based in Toronto, Ontario, Canada, he has focused on designing and deploying Customer Experience programs that enhance growth and profitability through customer loyalty. His role involves overseeing the delivery of professional services and ensuring that client needs are met effectively.
Previous Experience
Before joining Medallia, Rob Fodor held several significant positions. He worked at Xerox Canada as the Manager of the Systems Integration Group from 2002 to 2006. He also served as a Consultant at Ignite Technologies for a brief period in 2018 to 2019. Prior to that, he was the Vice President of Customer Operations at ResponseTek from 2007 to 2018, where he managed customer operations for over a decade.
International Experience
Rob Fodor has extensive international experience, having worked in various regions including Australia, Canada, Europe, the Middle East, the UK, and the United States. He was the National Manager of Business Solutions at Fuji Xerox Australia from 1999 to 2001. His global perspective has contributed to his proficiency in managing Professional Services and Customer Success teams.
Education and Expertise
Rob Fodor earned a Bachelor of Mathematics from the University of Waterloo. His educational background supports his expertise in business development, particularly in establishing client relationships and negotiating Professional Services fees. He has a strong focus on deploying software solutions and integrating technology partners.
Achievements in Professional Services
Throughout his career, Rob Fodor has demonstrated his capability in managing both large- and small-scale software solutions. His experience includes deploying customer experience programs that drive loyalty and profitability. He has a proven track record in both pre- and post-sales roles, enhancing customer success across various sectors.