Rocco Cervantes
About Rocco Cervantes
Rocco Cervantes is a Senior Manager at Medallia, where he has worked in various roles since 2015, including Program Manager of Customer Experience and Manager of Support Data Analytics and Reporting. He holds a Bachelor of Science in Science, Technology, and Society from Stanford University and has a diverse background in technical support and program management.
Current Role at Medallia
Rocco Cervantes currently holds the position of Senior Manager at Medallia, a role he has occupied since 2023. Based in Los Angeles, California, he oversees various initiatives aimed at enhancing customer experience. His responsibilities include managing teams and implementing strategies that align with Medallia's objectives in customer engagement and satisfaction.
Previous Experience at Medallia
Rocco Cervantes has held multiple roles at Medallia prior to his current position. He served as a Senior Technical Support Advocate for three months in 2017, followed by a two-year tenure as Manager of Support Data Analytics and Reporting from 2019 to 2021. He also worked as a Program Manager of Customer Experience from 2021 to 2023, contributing significantly to the company's customer experience initiatives.
Educational Background
Rocco Cervantes earned a Bachelor of Science degree in Science, Technology, and Society from Stanford University, where he studied from 2011 to 2015. He also completed a Data Science course at RMOTR in 2019, receiving a Certificate of Course Completion. His education has provided a strong foundation for his career in technical support and customer experience management.
Experience at Stanford University
Before joining Medallia, Rocco Cervantes worked at Storey House - Residential Education of Stanford University in various capacities. He served as a Community and Financial Manager, a Student Tour Guide, a Peer Advisor for Science, Technology, and Society majors, and a Resident Assistant. Additionally, he co-founded the FoSho App Platform, showcasing his entrepreneurial spirit and leadership skills.
Career Development and Skills
Rocco Cervantes has developed a diverse skill set throughout his career, particularly in technical support and program management. His experience spans both remote and in-office environments, allowing him to adapt to various work settings. His involvement in the customer experience industry since 2015 highlights his commitment to enhancing client interactions and satisfaction.