Ruben P.
About Ruben P.
Ruben P. serves as the Vice President of Enterprise Client Success for the Americas at Medallia, where he has been since 2023. He has extensive experience in customer success and sales roles across various companies, including previous positions at Medallia and Aerotek.
Current Role at Medallia
Ruben P. currently serves as the Vice President of Enterprise Client Success Americas at Medallia. In this role, he oversees client success strategies across the Americas region. His responsibilities include ensuring that client needs are met and that customer experiences are optimized to drive company growth. He has been in this position since 2023.
Previous Experience at Medallia
Ruben P. has held multiple roles at Medallia prior to his current position. He served as Vice President of Emerging Enterprise Account Management & Customer Success NORAM from 2022 to 2023. Before that, he was the Senior Director of Commercial Sales NORAM/LATAM from 2019 to 2021 and the Regional Vice President of Emerging Enterprise Sales and Customer Success LATAM from 2021 to 2022. He also worked as a Senior Account Manager from 2018 to 2019.
Career Background
Ruben P. has a diverse career background in sales and client management. He worked as the Senior Regional Sales Director at Aerotek from 2012 to 2015 and as a Managing Director at Screamer Co. from 2015 to 2018. Earlier in his career, he served as a Technical Recruiter at Aerotek and as a Junior Analyst at Taylor Risk Consulting. His experience spans various roles that emphasize client success and sales management.
Education and Expertise
Ruben P. earned a Bachelor of Business Administration (BBA) degree from the University of North Texas, where he studied Finance, Real Estate, and Risk Management. His educational background supports his expertise in gathering and acting on insights from customers and employees, which is essential for driving growth in the software and enterprise sectors.
Specialization in Customer Experience
Ruben P. specializes in enhancing customer experience and fostering innovation within the Software as a Service (SAAS) and enterprise software industries. His focus on understanding client needs and improving customer interactions has been a significant aspect of his roles throughout his career.