Ryan Carrigan
About Ryan Carrigan
Ryan Carrigan serves as the Director of Product Marketing for Medallia Experience Orchestration, bringing a wealth of experience from various roles in the telecommunications and SaaS industries.
Current Role at Medallia
Ryan Carrigan serves as the Director of Product Marketing for Medallia Experience Orchestration. He has held this position since 2022, contributing to the development and marketing of solutions that enhance customer experiences. His role focuses on aligning product strategies with market needs to drive engagement and satisfaction.
Previous Experience at Pegasystems
Prior to his current role, Ryan worked at Pegasystems as a Senior Solutions Consultant from 2021 to 2022. Based in Cambridge, Massachusetts, he was involved in delivering solutions that addressed customer needs and improved operational efficiency within the organization.
Background in Telecommunications
Ryan has a significant background in the telecommunications sector, having worked at Suddenlink Communications in various roles. He served as Senior Manager Customer Experience, Senior Manager Customer Insights, and Senior Manager Voice Operations from 2007 to 2016. His experience in these positions contributed to enhancing customer satisfaction and operational performance.
Experience at CallMiner
At CallMiner, Ryan held two positions: Solutions Architect from 2016 to 2019 and Director of Strategic Alliances from 2019 to 2021. In these roles, he focused on developing strategic partnerships and implementing solutions that leveraged data analytics to improve customer interactions.
Expertise in Process Optimization
Ryan possesses expertise in process optimization and network operations, particularly within the telecommunications and multi-service operator (MSO) verticals. His diverse background includes operations roles that integrate digital experience and data science, enabling him to transform business objectives into effective SaaS solutions.