Samuel Behr
About Samuel Behr
Samuel Behr is a Customer Experience & Solutions Specialist at Medallia, where he has worked since 2020 in London, England. He has a diverse background in hospitality management, having held various roles at Pierre Hermé Paris and other establishments prior to his current position.
Work at Medallia
Samuel Behr has been employed at Medallia as a Customer Experience & Solutions Specialist since December 2020. In this role, he focuses on customer experience improvement initiatives, leveraging his expertise in customer feedback management. He utilizes the Medallia Experience Cloud to enhance the processes involved in gathering and analyzing customer feedback, contributing to the overall enhancement of customer experiences.
Previous Experience in Hospitality
Before joining Medallia, Samuel Behr held several positions in the hospitality sector. He served as General Manager UK at Pierre Hermé Paris from 2019 to 2020, where he managed operations in London. His earlier roles at Pierre Hermé included Project Coordination and Manager, where he contributed to various operational aspects. Additionally, he worked as an Account Manager & Business Development professional at Hotelbeds from 2016 to 2018, focusing on client relations and business growth.
Educational Background
Samuel Behr studied at Cornell University, where he earned a Bachelor's degree in Hospitality Administration/Management from 2012 to 2016. Prior to that, he attended Lycée International de St. Germain-en-Laye, completing the Option Internationale du Baccalauréat from 2008 to 2012. His educational background in hospitality administration provides a solid foundation for his career in customer experience.
Internship Experience
Samuel Behr has gained valuable experience through various internships in the hospitality industry. In 2011, he interned at Diana Group Hotels and Vichy SPA Hotels & Resorts, where he was involved in operational tasks. He also completed a Sales & Marketing internship at Lucien Barrière Hôtels & Casinos in 2013 and worked in Organizational Development and Training at Pierre Hermé Paris in 2014. These experiences contributed to his understanding of the hospitality sector.