Sarra J.
About Sarra J.
Sarra J. is a Sales Development Representative at Medallia, specializing in customer experience management and experience cloud solutions. She holds a Master's degree in Technological and Industrial Entrepreneurship from UTBM and has a background in project quality engineering and international business development.
Current Role at Medallia
Sarra J. currently serves as a Sales Development Representative at Medallia, a position she has held since 2021. In this role, she focuses on reducing customer churn and transforming detractors into promoters through effective experience management strategies. She utilizes Medallia's Experience Cloud to identify and create cross-sell and up-sell opportunities in real-time, enhancing customer engagement and satisfaction.
Previous Experience in Sustainable Urban Mobility
Before joining Medallia, Sarra J. worked at Les Entrep' as a Sustainable Urban Mobility Project Holder for five months in 2019. In this role, she contributed to projects aimed at improving urban mobility solutions, demonstrating her commitment to sustainable development and innovative transportation strategies.
International Business Development Background
Sarra J. gained experience in international business development while working at Business Crescendo in Paris, Île-de-France, France. She held the position for six months in 2020, where she focused on expanding business opportunities and fostering international partnerships, enhancing her skills in global market dynamics.
Educational Background in Engineering and Entrepreneurship
Sarra J. holds a Master's degree in Technological and Industrial Entrepreneurship from UTBM, which she completed in 2020. She also earned an Engineer's degree in IT Industrial Engineering from INSAT - Institut National des Sciences Appliquées et de Technologie, where she studied from 2013 to 2018. This educational background provides her with a strong foundation in both technology and business management.
Experience as Project Quality Engineer
Prior to her roles in sales and business development, Sarra J. worked as a Project Quality Engineer at Valeo for eight months from 2018 to 2019. In this capacity, she was responsible for ensuring quality standards in engineering projects, which contributed to her technical expertise and understanding of quality management processes.