Scott Smith
About Scott Smith
Scott Smith serves as the Director of Product Management at Medallia, where he has worked since 2021. He has a strong background in product development and management, having previously held various roles at Medallia and other organizations.
Work at Medallia
Scott Smith has been serving as the Director of Product Management at Medallia since 2021. In this role, he has been instrumental in launching Medallia’s first AI-driven communication tool, Smart Response, which received a notable product score of 9.0 at the Experience conference in February 2024. Prior to his current position, he held various roles at Medallia, including Director of Solutions Architecture and Senior Manager of Solutions Architecture. His contributions include replatforming mobile notifications and creating a universal platform to unify data and analytics.
Education and Expertise
Scott Smith earned his Master of Business Administration with a focus on Entrepreneurial Management from Boston College Carroll School of Management, completing his studies from 2009 to 2011. He also holds a Bachelor of Science in Engineering from Harvey Mudd College, where he studied from 2005 to 2009. His educational background has equipped him with the skills necessary for product management and solutions architecture in technology-driven environments.
Background
Before joining Medallia, Scott Smith worked at Accu-Image Inc. as a Project Manager from 2011 to 2013. He also served as an Engman Fellow in Bioengineering at Harvey Mudd College from 2008 to 2009. His early career included a role as a Graduate Fellow for the Expansion Program at Summer Advantage USA in Boston, MA, from 2010 to 2011, and as a Graduate Assistant at Boston College from 2009 to 2011.
Achievements
Throughout his tenure at Medallia, Scott Smith has achieved significant milestones, including coordinating the company’s first comprehensive one-year planning exercise for R&D. He played a key role in restructuring the Medallia Analytics team while maintaining a user base of 1.5 million active users. His initiatives have led to a 10-point improvement in customer satisfaction and a 5% increase in retention through the introduction of tailored features.