Seth Einbinder
About Seth Einbinder
Seth Einbinder serves as the Senior Director of Solutions Innovation & Architecture at Medallia, where he leads the Advanced Technical Services team, achieving significant customer satisfaction and successful project implementations. His previous roles at Medallia and Gremln.com, along with his educational background in Economics from Washington University, contribute to his expertise in managing complex technical projects and driving innovation.
Work at Medallia
Seth Einbinder currently serves as the Senior Director of Solutions Innovation & Architecture at Medallia, a position he has held since 2022. In this role, he leads the Advanced Technical Services team, which has successfully delivered over 80 implementations with a customer Net Promoter Score (cNPS) of 75. Under his leadership, the team has generated more than 15 enterprise customer references and has maintained a record of zero executive escalations since its establishment. Previously, he held the position of Director of Solutions Innovation & Architecture from 2020 to 2022 and Senior Manager of Solutions Innovation & Architecture from 2017 to 2020, contributing to significant advancements in the company’s offerings.
Education and Expertise
Seth Einbinder earned a Bachelor of Arts in Economics from Washington University, where he studied from 2009 to 2013. His educational background provides a solid foundation for his work in solutions innovation and architecture. His expertise is further demonstrated through his leadership in establishing the Advanced Technical Services team at Medallia, which focuses on managing complex technical projects. He has also created an innovation team that launched customer churn and predictive account health solutions, achieving a cNPS of 100.
Background
Before joining Medallia, Seth Einbinder gained experience as a Social Media Marketing/Market Analysis Intern at Gremln.com in 2011. This early role contributed to his understanding of market dynamics and customer engagement strategies. His career at Medallia has been marked by significant contributions, including leading the turnaround of the automotive industry practice, which resulted in a tenfold increase in revenue. His trajectory reflects a commitment to innovation and customer satisfaction.
Achievements
Seth Einbinder has achieved notable milestones during his tenure at Medallia. He established the Advanced Technical Services team, which has successfully managed over 80 implementations without any executive escalations. Additionally, he led the creation of an innovation team in January 2023 that launched solutions for customer churn and predictive account health, achieving a cNPS of 100. His leadership in the automotive industry practice has also resulted in a significant revenue increase, showcasing his impact on the organization.