Sharon Shih
About Sharon Shih
Sharon Shih is a Senior Analyst in Professional Services at Medallia, where she has worked since 2018. She has a background in Applied Statistics and extensive experience in Customer Experience Management and project management across various regions.
Work at Medallia
Sharon Shih has been employed at Medallia since 2018, currently holding the position of Senior Analyst in Professional Services. In this role, she focuses on Customer Experience Management (CEM) best practices and SaaS program implementation. Prior to her current position, she worked as an Analyst in Client Solutions from 2012 to 2014 and later as a Senior Analyst in Client Solutions from 2014 to 2016. Her tenure at Medallia spans over six years, during which she has contributed to various projects and initiatives aimed at enhancing customer experience.
Education and Expertise
Sharon Shih holds a Master of Science degree in Applied Statistics from Columbia University, where she studied from 2009 to 2011. She also earned a Bachelor of Science degree in Atmospheric Sciences from National Taiwan University. Her educational background supports her specialization in Customer Experience Management (CEM) best practices and SaaS program implementation. Additionally, she has over three years of project management experience in data analysis, further enhancing her expertise in the field.
Background
Sharon Shih has a diverse professional background with international experience in both Asia and the Americas, along with exposure to Europe. She began her career as a Research Assistant at Academia Sinica in 2005. She has also worked as a Teaching Assistant at Teachers College, Columbia University from 2010 to 2011 and as a Research Analyst at Canoe Ventures for three months in 2012. This varied experience has contributed to her analytical skills and understanding of different markets.
Previous Roles and Responsibilities
Before her current role at Medallia, Sharon Shih held several positions that shaped her career. She worked as an Analyst in Client Solutions at Medallia from 2012 to 2014, where she focused on client needs and solutions. She then advanced to the role of Senior Analyst in Client Solutions from 2014 to 2016, further developing her expertise in customer experience. Her previous roles have provided her with a strong foundation in data analysis and project management.