Shawna Kondo
About Shawna Kondo
Shawna Kondo is a Senior Manager of Infrastructure Engineering at Medallia, where she has worked since 2017. She has extensive experience in program management and infrastructure, having held various roles at companies such as Raytheon, Symantec, and VeriSign.
Work at Medallia
Shawna Kondo has been employed at Medallia since 2017, where she serves as the Senior Manager of Infrastructure Engineering. In this role, she manages infrastructure and data center programs, contributing to the overall efficiency and effectiveness of the Infrastructure Engineering Team. Her responsibilities include overseeing technical projects and ensuring that operational processes are optimized to meet the demands of the organization.
Previous Experience at Raytheon
Shawna Kondo worked at Raytheon from 1997 to 2002, holding two key positions. Initially, she served as the Software Development Manager from 1997 to 1999, and later as the Deputy Program Manager from 1999 to 2002. Both roles were based at NASA-Ames Research Center, where she gained valuable experience in program management and software development.
Career at Symantec and Veritas Technologies
Kondo held the position of Principal Program Manager at Symantec from 2010 to 2015, working in Mountain View, CA. Following her tenure at Symantec, she joined Veritas Technologies LLC as IT Manager for a brief period in 2016. During her time at Veritas, she focused on IT management before transitioning to Medallia.
Educational Background
Shawna Kondo has a strong academic background with a Bachelor of Science (B.S.) in Mathematics and Physics from Lewis & Clark College. She furthered her education at Oregon State University, where she earned a Ph.D. in Physics. Additionally, she studied Pharmaceutics and Drug Design at the University of California, San Francisco, where she completed a Postdoctoral Fellowship.
Skills and Expertise
Kondo possesses strong skills in IT Business Continuity and Vendor Management, which are essential for her role in infrastructure engineering. She has a proven track record in leading improvements in operational processes and project delivery, particularly in technical projects within advanced industries. Her expertise in managing infrastructure and data center programs enhances her contributions to Medallia.