Snohit Tailor
About Snohit Tailor
Snohit Tailor is a Senior Program Manager at Medallia in India, where he has worked since 2021. He holds a Master of Computer Applications from Saurashtra University and has extensive experience in program management and team leadership from previous roles at Etech Global Services.
Work at Medallia
Snohit Tailor has been serving as a Senior Program Manager at Medallia since 2021. In this role, he leads key initiatives within the Professional Services division, focusing on the development and promotion of service offerings related to all aspects of service delivery. He is responsible for managing escalations for program teams, ensuring smooth operations and client satisfaction. Additionally, he drives operational and financial targets by managing an account portfolio that includes margin, utilization, and top-line growth targets. Tailor plays a crucial role in building a community and shaping team culture within the organization.
Education and Expertise
Snohit Tailor's educational background includes a Master of Computer Applications (MCA) from Saurashtra University, where he studied Computer Science from 2010 to 2013. Prior to this, he completed his Bachelor of Science (B.Sc.) in Physics at Sheth Bhavan's R. A. College Of Science from 2007 to 2010. He also studied Science at Hira-Mani School, achieving his 12th grade from 2005 to 2007. This academic foundation supports his expertise in program management and technical operations.
Professional Background
Before joining Medallia, Snohit Tailor held several positions at Etech Global Services. He started as a Business Analyst from 2013 to 2014, then progressed to Mentor (People Manager) from 2014 to 2015, followed by Associate Team Lead from 2015 to 2016, and finally Team Lead from 2016 to 2018. His early career also included a role as a Management Trainee at MindLogicx Ltd for three months in 2013. This diverse experience has contributed to his skills in team leadership and operational management.
Key Responsibilities
In his current position at Medallia, Snohit Tailor is responsible for providing regular, timely, and well-structured feedback to team members, fostering a culture of continuous improvement. He manages escalations for program teams, ensuring client satisfaction and smooth operations. Tailor also drives operational and financial targets, focusing on margin, utilization, and top-line growth. His leadership in Professional Services emphasizes the importance of effective service delivery and team collaboration.