Stacey Griffith
About Stacey Griffith
Stacey Griffith serves as the Senior Director of Professional Services at Medallia, bringing extensive experience in team development and call center operations. With a background that includes leadership roles at Mindful and CardWorks, Griffith has a strong foundation in technology and customer experience enhancement.
Work at Medallia
Stacey Griffith currently holds the position of Senior Director of Professional Services at Medallia, a role she has occupied since 2023. In this capacity, she is responsible for overseeing professional services initiatives and ensuring the delivery of high-quality solutions to clients. Her leadership is instrumental in driving team performance and enhancing service offerings.
Previous Experience at Mindful
Before joining Medallia, Stacey Griffith served as the Head of Professional Services at Mindful from 2022 to 2023. During her eight-month tenure, she focused on developing professional services strategies and enhancing client engagement through effective service delivery.
Career at CardWorks
Stacey Griffith worked as the Director of Technology Operations at CardWorks from 2021 to 2022. Her role involved managing technology operations and implementing strategies to improve operational efficiencies. She contributed to the organization by leveraging her expertise in technology and operations management.
Experience at US Airways
Stacey Griffith spent 14 years at US Airways, where she held the position of Telecom Lead Analyst from 2001 to 2015. In this role, she was responsible for analyzing telecommunications systems and enhancing operational efficiency. Her work significantly impacted customer experience through improved communication technologies.
Education and Expertise
Stacey Griffith earned her Bachelor of Arts (B.A.) degree in Business Administration and Management from Waynesburg University. Her educational background, combined with her extensive professional experience, has equipped her with strong analytical and technical design skills, which are essential for enhancing customer experience in her roles.