Steve Loyka
About Steve Loyka
Steve Loyka serves as the Director and Principal CX Advisor for the Public Sector at Medallia, where he has worked since 2022. With over 20 years of experience in various sectors, he specializes in business transformation and change management.
Work at Medallia
Steve Loyka serves as the Director and Principal CX Advisor for the Public Sector at Medallia since 2022. In this role, he focuses on enhancing customer experience strategies within government and public organizations. His responsibilities include providing strategic guidance and operational support to help these entities drive transformative change. Loyka's expertise in customer experience management is integral to Medallia's mission of enabling organizations to better understand and improve their interactions with constituents.
Previous Experience at AARP
Before joining Medallia, Steve Loyka worked at AARP as the Director of Strategy and Change from 2016 to 2020. In this position, he was responsible for leading initiatives aimed at improving the overall experience for AARP members. His work involved strategic planning and implementing changes that aligned with the organization's goals. Loyka's tenure at AARP contributed to his understanding of the unique challenges faced by non-profit organizations in the public sector.
Background in Consulting and Advisory Roles
Steve Loyka has extensive experience in consulting and advisory roles. He worked at Booz Allen Hamilton as a Lead Associate in Management Consulting from 2006 to 2013, where he provided strategic insights to various clients. Following that, he served as a Senior Advisor at Forrester from 2013 to 2016, focusing on leadership boards. His background includes a role at Strategic Analysis Incorporated as an Associate in Strategy and Policy, enhancing his skills in business transformation and change management.
Education and Expertise
Steve Loyka holds a Bachelor's Degree in Political Science and a Master's Degree in Government and Global Security from The Johns Hopkins University. He also completed a program in Customer Experience Management at Rutgers University. His educational background supports his expertise in developing human-centric organizations and driving strategic alignment in business priorities. Loyka's knowledge spans culture and leadership development, insights and measurement, and consultative sales strategy.
Passion for Public Innovation
Steve Loyka is passionate about developing purpose-driven, human-centric organizations. He focuses on supporting public innovation through strategic guidance and operational support. With 20 years of experience across public, private, and non-profit sectors, he emphasizes the importance of clarity and strategic alignment in transformative business initiatives. Loyka's commitment to social impact is evident in his approach to fostering change within organizations.