Surangi Chandrasekera
About Surangi Chandrasekera
Surangi Chandrasekera serves as the Head of Customer Success for the APAC region at Medallia, where she has worked since 2021. With a background in customer success and sales across several prominent technology companies, she leads a team focused on enhancing customer experience and business growth.
Work at Medallia
Surangi Chandrasekera serves as the Head of Customer Success for the APAC region at Medallia, a role she has held since 2021. Based in Sydney, New South Wales, Australia, she leads a team of Customer Success Managers dedicated to key enterprise customers. Under her leadership, the team focuses on enhancing customer experience through Medallia's Customer Experience SaaS Platform. She champions initiatives that drive business growth by emphasizing customer experience (CX) and employee experience (EX) learning, support, and success planning.
Previous Experience
Prior to her current role at Medallia, Surangi Chandrasekera accumulated extensive experience in customer success and sales across various organizations. She worked at Broadcom Inc. as Strategic Alliances - Customer Success APJ from 2019 to 2021. Before that, she held multiple positions at IBM, including Customer Success Manager for IBM Software and Portal & Collaboration Software Sales Specialist. She also worked at Hewlett Packard Enterprise as an Enterprise Software Advisor and at Certus Solutions Limited as a Business Development Manager.
Education and Expertise
Surangi Chandrasekera earned a Bachelor of Science degree from the University of Technology Sydney, where she studied Japanese Language from 1998 to 2002. Her educational background supports her expertise in customer success and software solutions, enabling her to effectively engage with enterprise clients and drive successful outcomes in her roles.
Leadership and Strategy Development
In her role at Medallia, Surangi Chandrasekera has developed a client-first success strategy that prioritizes advocacy, consumption, adoption, and business value realization for enterprise customers. This strategic approach is designed to enhance customer satisfaction and ensure that clients derive maximum value from their engagement with Medallia's services.