Talia Caparelli
About Talia Caparelli
Talia Caparelli is a Customer Success Manager at Medallia, with a background in hospitality management and event planning. She has held various roles in the hospitality industry, including positions at HEI Hotels & Resorts and Island Hospitality Management.
Work at Medallia
Talia Caparelli has been serving as a Customer Success Manager at Medallia since 2019. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her position is based in Fort Lauderdale, Florida, where she utilizes her extensive background in hospitality and customer service to support clients effectively.
Previous Experience in Hospitality
Before joining Medallia, Talia Caparelli worked at HEI Hotels & Resorts as an Executive Meeting Manager from 2018 to 2019 in Austin, Texas. She also held the role of Catering and Marketing Manager at Island Hospitality Management from 2016 to 2018 in Fort Lauderdale, Florida. Her experience in these positions has equipped her with a strong foundation in event planning and customer service.
Education and Expertise
Talia Caparelli earned a Bachelor of Science (B.S.) in Hospitality Administration/Management from Florida State University, where she studied from 2012 to 2016. Her academic background supports her professional expertise in hospitality management, complemented by her proficiency in Microsoft Excel, which aids in data analysis and operational efficiency.
Internship Experience
Talia Caparelli gained valuable industry experience through internships at notable establishments. In 2015, she interned with the Group and Event Sales Team at The Savoy, A Fairmont Managed Hotel in London for two months. Additionally, she interned with the Food and Beverage Team at The Ritz-Carlton Hotel Company in New York for another two months. These internships contributed to her understanding of the hospitality sector.
Teaching Assistant Role
In 2016, Talia Caparelli served as a Teaching Assistant for The Ashby Stiff Little Dinner Series at Florida State University for three months. This role involved supporting educational initiatives in hospitality, further enhancing her knowledge and skills in the field.