Tim O'keefe, Ccxp
About Tim O'keefe, Ccxp
Tim O'Keefe is a Senior Manager of Partner Success in the Public Sector at Medallia, where he has worked since 2022. He has extensive experience in customer experience roles, previously holding positions at Clarabridge and Quantum Metric, and has a background in Media Arts and Design from James Madison University.
Work at Medallia
Tim O'Keefe serves as the Senior Manager of Partner Success for the Public Sector at Medallia since 2022. In this role, he oversees the health and services delivery execution of the entire Public Sector portfolio. He guides partners through their enablement journey by providing resources such as live training and access to an online partner portal. Tim collaborates with cross-functional teams to enhance partner and customer health by aligning on core customer experience (CX) capabilities. He also manages a team that delivers expert consulting services, including technical guidance and CX/text analytics enablement.
Previous Experience at Clarabridge
Before joining Medallia, Tim O'Keefe held several positions at Clarabridge. He worked as an Account Lead and CX Ambassador from 2018 to 2020, where he focused on customer experience initiatives. Prior to that, he served as an Account Development Representative (ADR) from 2014 to 2015 and later as a Senior Account Development Representative from 2015 to 2016. He also held the role of Global Alliances Account Lead for 10 months in 2020 and was an Account Manager for 7 months from 2016 to 2017. His diverse roles at Clarabridge contributed to his expertise in customer success and account management.
Education and Expertise
Tim O'Keefe earned a Bachelor of Arts in Media Arts and Design with a concentration in Interactive Media from James Madison University, where he studied from 2006 to 2010. He is certified in IDEO Design Thinking, which emphasizes a human-centered approach to innovation. This educational background, combined with his professional experience, equips him with a strong foundation in customer experience and partner success strategies.
Professional Involvement and Leadership Roles
In addition to his roles at Medallia and Clarabridge, Tim O'Keefe has been actively involved in professional organizations. He served as the Vice President of Membership for the D.C. Chapter of SOCAP International from 2018 to 2020. His leadership in this capacity reflects his commitment to enhancing customer experience practices within the community. Tim also volunteered as a Brand Ambassador for District Doughnut from 2012 to 2013, demonstrating his engagement in local initiatives.
Career Development and Early Experience
Tim O'Keefe began his career with various internships and entry-level positions. He interned at the JMU Office of Public Affairs from 2007 to 2010 and worked as a Digital Intern at VOX Global from 2010 to 2011. He also held the position of Marketing and Business Development Coordinator at Keel Point Advisors from 2011 to 2014. These early experiences contributed to his professional development and understanding of marketing and business strategies.