Tom Recaldin
About Tom Recaldin
Tom Recaldin is a Customer Success Director at Medallia, where he has worked since 2021. He has extensive experience in account management and business consulting, having held various roles in companies such as Mergermarket, Localytics, and Eagle Alpha.
Current Role at Medallia
Tom Recaldin serves as the Customer Success Director at Medallia, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful adoption of Medallia's solutions. His responsibilities include managing client relationships and driving initiatives that improve customer engagement and retention.
Previous Experience in Customer Success
Before joining Medallia, Tom Recaldin accumulated extensive experience in customer success and consulting roles. He worked at Localytics as an Account Executive from 2014 to 2016, where he contributed to client management and product adoption strategies. He also served as a Business Consultant at Eagle Alpha for one year in 2013, focusing on client solutions in London.
Background in Account Management
Tom Recaldin has a solid background in account management, having worked at Mergermarket from 2006 to 2013 as an Account Manager in Hong Kong. In this role, he was responsible for managing client accounts and ensuring the delivery of services aligned with client needs. His experience in this area has contributed to his expertise in customer success.
Educational Background
Tom Recaldin studied at the University of Aberdeen from 2001 to 2006, where he earned a Master of Arts with Honours in Spanish Language and Literature. This academic background provided him with strong communication skills and cultural insights, which are beneficial in his professional roles. He also attended Sevenoaks School from 1996 to 2001.
Experience in App Store Optimization
In addition to his customer success roles, Tom Recaldin worked as an App Store Optimization Specialist at Redbox Mobile PLC from 2016 to 2017. During this time, he focused on enhancing app visibility and user acquisition strategies in the competitive mobile market. He also briefly worked as a Consultant at Convertr Media in 2017.