Tony Tao
About Tony Tao
Tony Tao serves as the Director of Professional Services and Head of Manufacturing, Services, Telecom, Technology, and Utilities at Medallia, where he has worked since 2021. He has extensive experience in professional services and customer experience management, having previously held various roles at Medallia and other companies.
Current Role at Medallia
Tony Tao serves as the Director of Professional Services at Medallia, where he heads the Manufacturing, Services, Telecom, Technology, and Utilities sectors. He has been in this role since 2021 and operates from the San Francisco Bay Area. In this capacity, he leads a matrixed organization of 30 professionals, including analysts and program managers, focusing on coaching and mentoring. His leadership is instrumental in driving the strategic direction of client projects and product roadmaps.
Previous Experience at Medallia
Tony Tao previously held several positions at Medallia. From 2019 to 2021, he worked as a Senior Manager in Professional Services, overseeing Enterprise Telecom and Communications. Prior to that, he served as a Program Manager in Professional Services from 2018 to 2019. During his tenure, he led initiatives such as the Diversity, Equity, and Inclusion (DEI) Hiring initiative for the Global Customer Organization, which included Professional Services, Support, Enablement, and Training.
Professional Background
Tony Tao has a diverse professional background spanning various roles in finance and technology. He began his career at Reuters as an Associate from 2000 to 2002. He then worked at Thomson Reuters (UK) as an Account Manager from 2002 to 2005, followed by a position as a Sales Executive at ACTIV Financial Systems, Inc. from 2006 to 2008. He also served as Partner Alliances at ACTIV Financial Systems for a brief period in 2008. Additionally, he worked as a Summer Associate in Investment Banking and Private Equity at Brooks, Houghton & Company, Inc. in 2012.
Education and Expertise
Tony Tao holds an MBA from the Cornell Johnson Graduate School of Management, where he studied Finance and Management from 2011 to 2013. He also earned a BA in Economics from New York University, completing his studies from 1996 to 2000. His educational background supports his expertise in customer experience management and strategic project direction, particularly in the technology and services sectors.
Achievements in Professional Services
In his current role, Tony Tao oversees a portfolio that generates $35 million annually across 25 accounts in software and services. He successfully facilitated a $750,000 software and services expansion in 2022 through collaboration with sales teams. His contributions include providing thought leadership and best practices in Customer Experience (CX) management, which are vital to the success of client engagements.