Tracy Springman
About Tracy Springman
Tracy Springman is a Delivery Lead at Medallia, specializing in data gathering and gap analytics to enhance organizational performance. With extensive experience in technical support and account management, she has held various roles at ADP and Ellie Mae, focusing on optimizing systems and building collaborative partnerships.
Current Role at Medallia
Tracy Springman serves as the Delivery Lead for Premium Support at Medallia, a position she has held since 2019. Based in the San Francisco Bay Area, she focuses on enhancing organizational performance through data gathering and gap analytics. In her role, she builds collaborative partnerships with stakeholders to drive business success.
Previous Experience at ADP
Tracy Springman has extensive experience at ADP, where she worked for 22 years in various roles. She began her career at ProBusiness, Inc., which was acquired by ADP in 2003. Her roles included Account Manager, Technical Services Manager, and Sr. Manager of Technical Support in Client Integration Services. This tenure provided her with a strong foundation in software analysis and technical support.
Experience at Ellie Mae
From 2017 to 2019, Tracy worked as the Manager of Technical Support at Ellie Mae in Pleasanton, California. In this role, she managed technical support operations, contributing to the company's overall service delivery and customer satisfaction.
Background in Hospitality
Before entering the technology sector, Tracy worked as a Paymaster at The Ritz-Carlton Hotel Company, L.L.C. from 1991 to 1994 in San Francisco, California. This experience in the hospitality industry provided her with insights into customer service and operational efficiency.
Focus on Continuous Improvement
Tracy Springman specializes in identifying and eliminating process, knowledge, and system gaps to enhance user experience. She engages in continuous learning and knowledge sharing to remain competitive in the industry, demonstrating her commitment to professional development and organizational improvement.