Vanessa Tran
About Vanessa Tran
Vanessa Tran is a Senior Manager of Education & Enablement at Medallia, where she has worked since 2023. She has held various roles at Medallia since 2012 and has experience in technical support and account management.
Work at Medallia
Vanessa Tran has held multiple positions at Medallia since joining the company. She is currently the Senior Manager of Education & Enablement, a role she has occupied since 2023. Prior to this, she served as Manager of Education & Enablement from 2020 to 2023. Her career at Medallia began with roles as a Receptionist and Office Coordinator from 2012 to 2014. She also worked as a Senior Technical Support Advocate and Manager of Technical Support from 2016 to 2019, contributing to various aspects of customer support and technical operations.
Education and Expertise
Vanessa Tran earned a Bachelor of Science (B.S.) degree in Biology/Biological Sciences from the University of California, Irvine. Her educational background provides a foundation for her roles in technical support and education within the technology sector. This academic experience complements her professional expertise in managing educational programs and technical operations.
Previous Work Experience
Before her current role at Medallia, Vanessa Tran worked at Coursera as a Technical Account Manager from 2019 to 2020. She also spent a brief period at Qventus, Inc. in 2019, focusing on Technical Operations and Strategy. Her experience in these roles has contributed to her skills in managing technical support and educational initiatives.
Career Progression
Vanessa Tran's career progression at Medallia showcases her growth within the organization. Starting as a Receptionist, she advanced to roles with increasing responsibility, including Customer Support Advocate, Senior Technical Support Advocate, and Manager of Technical Support. This trajectory reflects her development in both technical and managerial capacities, culminating in her current position as Senior Manager of Education & Enablement.