Veronica Rodriguez Borregales
About Veronica Rodriguez Borregales
Veronica Rodriguez Borregales is a Senior Director of Strategic Accounts at Medallia, where she leads a global team to enhance customer and employee experience solutions. With a robust background in customer experience management and process improvement, she has held various leadership roles across multiple financial institutions.
Current Role at Medallia
Veronica Rodriguez Borregales serves as the Senior Director of Strategic Accounts at Medallia. In this role, she leads a global team of over 40 individuals, focusing on delivering customer and employee experience solutions that contribute to 8% of the company's revenue. Her responsibilities include turning customer feedback into actionable insights that enhance loyalty and drive business decisions. She has been with Medallia since 2019, demonstrating a commitment to improving customer impact and operational efficiency.
Previous Experience at Medallia
Veronica has held multiple positions at Medallia, including Director of Strategic Accounts for Customer Experience and Employee Experience from 2021 to 2024, and Senior Program Manager from 2019 to 2021. During her tenure, she received several company-wide awards recognizing her contributions to leadership, innovation, and change management. Her experience at Medallia has solidified her expertise in customer experience strategies.
Professional Background in Financial Services
Veronica has extensive experience in the financial services sector, having worked at GM Financial and Ally Financial Inc. She served as Customer Experience Management Director for International Operations at GM Financial from 2016 to 2017. At Ally Financial, she held various roles, including Six Sigma and Customer Service Manager for Latin America Operations and Business Process Excellence Director for International Operations. Her roles involved managing customer service operations and implementing process improvements.
Educational Qualifications
Veronica holds an Executive MBA from IESA, where she studied Business Administration and Management from 2008 to 2009. She also obtained a Corporate Law Specialist degree from Universidad Metropolitana (VE) in Banking, Corporate, Finance, and Securities Law from 2004 to 2006. Additionally, she earned her law degree from UCAB - Universidad Católica Andrés Bello, completing her studies from 1997 to 2003. Her educational background supports her expertise in business and legal matters.
Certifications and Skills
Veronica is certified as a Lean Six Sigma Black Belt, indicating her proficiency in process improvement and operational efficiency. Her skills include managing customer feedback to enhance business decisions and loyalty. She is fluent in two languages, which enhances her ability to communicate effectively in diverse international markets, making her an asset in global operations.