Victor Perez
About Victor Perez
Victor Perez serves as the Senior Vice President of Customer Organization at Medallia, where he has worked since 2022. He has extensive experience in the SaaS and Enterprise Software industry, with a background in strategic planning and team development.
Current Role at Medallia
Victor Perez serves as the Senior Vice President of Customer Org at Medallia, a position he has held since 2022. In this role, he is responsible for overseeing various functions including Professional Services, Sales, Customer Success, Technical Support, and Training & Enablement. His leadership focuses on delivering operational excellence and enhancing customer satisfaction.
Previous Experience at Medallia
Prior to his current role, Victor Perez worked at Medallia as the Vice President of Customer Org from 2019 to 2022. During his three years in this position, he contributed to the company's strategic initiatives and customer engagement efforts, further solidifying his expertise in the SaaS and Enterprise Software industry.
Professional Background
Victor Perez has a diverse professional background with experience in various roles across multiple companies. He worked at CallidusCloud in several capacities, including Vice President of Professional Services, Director of Professional Services, and Senior Manager of Professional Services from 2014 to 2019. His earlier roles include positions at Symantec, Neptune Retail Solutions, Jamba Juice, E*TRADE, and JPMorgan Chase & Co.
Education and Expertise
Victor Perez holds a Bachelor of Science degree in Business Administration with a focus on Finance from California Polytechnic State University-San Luis Obispo. He is recognized for his expertise in strategic planning, team development, and process optimization, particularly within the SaaS and Enterprise Software sectors.
Achievements in Customer Success
Throughout his career, Victor Perez has been known for delivering operational excellence through high-quality service delivery. His efforts have significantly contributed to enhancing customer satisfaction across the organizations he has worked with, particularly in his current and previous roles at Medallia.