Wade Hannah, Pmp
About Wade Hannah, Pmp
Wade Hannah is a Senior Director of Technical Support at Medallia, where he leads a team to enhance customer experiences through product implementation. With extensive experience in project management and product management across various companies, he specializes in optimizing telephony integration for Fortune 500 clients globally.
Work at Medallia
Wade Hannah currently serves as the Senior Director of Technical Support at Medallia, a position he has held since 2021. In this role, he leads a team dedicated to enhancing the voice of the customer through effective product implementation for both existing and new clients. His focus is on optimizing customer experiences and ensuring operational excellence within the organization.
Previous Experience
Before joining Medallia, Wade Hannah accumulated extensive experience in various roles. He worked at Asurion as a Product Manager from 2008 to 2021, where he contributed to product development and management. Prior to that, he served as a Senior Project Manager at Sprint from 1998 to 2008. His career also includes a position as Head of Enterprise Services at Mindful from 2021 to 2022, and a role as Project Manager at KANA Software in 2010-2011.
Education and Expertise
Wade Hannah studied at Baker University, where he earned a Bachelor of Science in Management (BSM) from 1997 to 2000. His educational background supports his expertise in project management and customer-centric solutions. He specializes in optimizing telephony integration for Fortune 500 companies on a global scale, demonstrating a strong focus on operational excellence.
Career Development
Wade Hannah's career began in sales, with positions at CompUSA from 1992 to 1994 and Gateway 2000 from 1994 to 1998. His transition into project management and product management roles reflects his growth in the technology sector. He is known for creating a robust support organization aimed at helping customers succeed in challenging business environments, showcasing his commitment to customer success.