Wil Lynch
About Wil Lynch
Wil Lynch serves as the Senior Vice President of Global Customer Success at Thunderhead, where he has significantly increased Professional Services revenues and ensured operational continuity during a major acquisition. He has held various leadership roles in digital marketing and operations across multiple companies, demonstrating extensive experience in global team management.
Current Role at Medallia
Wil Lynch serves as the Senior Vice President of Global Customer Success at Thunderhead, a position he has held since 2022. In this role, he focuses on enhancing customer engagement and satisfaction across the organization. His leadership is instrumental in driving the company's customer success strategy, ensuring that clients receive optimal value from Thunderhead's offerings.
Previous Experience in Digital Marketing and Operations
Prior to his current role, Wil Lynch held several significant positions in the digital marketing and operations sectors. He worked at CMC Markets as Group Head of Digital Marketing from 2010 to 2012 and later served as Group Head of Marketing from 2012 to 2013. His tenure at TravelSupermarket.com included roles as Head of Operations and Product Director, where he contributed to operational efficiencies and product development.
Leadership at lastminute.com
Wil Lynch's career includes extensive experience at lastminute.com, where he held multiple roles from 2003 to 2010. He served as Director of Distribution for EMEA, Group Head of Customer Marketing, and Commercial Manager for Onlinetravel.com. His contributions during this period helped shape the company's marketing strategies and distribution channels in the European market.
Educational Background
Wil Lynch studied at Staffordshire University, where he earned a Bachelor of Arts with Honors in Geography from 1996 to 1999. This educational foundation provided him with analytical skills and a broad understanding of geographical and social dynamics, which have been beneficial throughout his career in marketing and operations.
Achievements at Thunderhead
At Thunderhead, Wil Lynch has achieved significant milestones, including growing Professional Services revenues by over 300% and exceeding Net Revenue Retention targets. He played a crucial role in the company's successful $200 million private equity sale and ensured 100% staff retention during the transition to new ownership, demonstrating his capability in managing organizational change.