William W.
About William W.
William W. is a Senior Analyst in Professional Services at Medallia, focusing on strategic accounts and enhancing customer experiences. He has a diverse background with previous roles at Deloitte Digital and Conduit Global, and he holds a Bachelor's Degree in Information Systems and Operations Management from the University of North Carolina at Greensboro.
Current Role at Medallia
William W. currently serves as a Professional Services, Senior Analyst - Strategic Accounts at Medallia. He has been in this position since 2022, working in the Raleigh-Durham-Chapel Hill Area. His role focuses on enhancing customer experiences through the deployment and management of the Medallia feedback platform. William's expertise in strategic account management is instrumental in retaining clients in the software industry.
Previous Experience at Deloitte Digital
William W. worked at Deloitte Digital in various roles from 2017 to 2020. He served as a Medallia Managed Services Analyst for two years in Greensboro, North Carolina, where he contributed to client management and service delivery. Additionally, he held the position of Direct Mail Technical Associate for two years, further developing his analytical skills and understanding of digital services.
Educational Background
William W. studied at the University of North Carolina at Greensboro, where he earned a Bachelor’s Degree in Information Systems and Operations Management from 2012 to 2016. His education provided a strong foundation in technology and management principles, which he applies in his professional roles.
Early Career Roles
William W. began his career with various positions that contributed to his skill set. He worked as a Wireless Care Representative at Conduit Global in 2014 and 2015, where he gained experience in customer service. Additionally, he served as a Student Telefunder and Digital Media Consultant at the University of North Carolina at Greensboro from 2013 to 2016, developing his communication and media skills.
Professional Development and Networking
William W. is passionate about continuous learning and problem-solving, particularly in fast-paced environments. He actively seeks to build meaningful connections and explore new possibilities through networking and collaboration, reflecting his commitment to professional growth and engagement within the industry.