Xiang Min
About Xiang Min
Xiang Min is a Senior Program Manager at Medallia, where he has worked since 2022 in Sydney, Australia. He has a diverse background in program management, consulting, and sales, with previous roles at KPMG, MYER, and Apple.
Work at Medallia
Xiang Min has been employed at Medallia since 2021, initially serving as a Program Manager for 11 months before transitioning to the role of Senior Program Manager in 2022. In this capacity, he works in Sydney, New South Wales, Australia. His responsibilities include executing project plans with cross-border teams to implement customer experience roadmaps. He also facilitates thought leadership and insights workshops to help clients maximize the use of Medallia Text Analytics. Additionally, he leads insights workshops with client leaders to coach them on operationalizing key business insights.
Education and Expertise
Xiang Min studied at The Australian National University, where he earned a Bachelor of Actuarial Studies and a Bachelor of Finance from 2010 to 2013. His educational background provides a strong foundation in economics and finance, which he applies in his professional roles. He has developed expertise in customer experience management, project execution, and analytics training, particularly in the context of Medallia's offerings.
Background
Prior to his current role at Medallia, Xiang Min held various positions at KPMG Australia, where he progressed from Graduate to Manager over several years. His tenure at KPMG included roles as Consultant and Senior Consultant, focusing on client services and project management. He also gained experience as a Sales Assistant at MYER and as a Specialist at Apple, which contributed to his customer service skills. Additionally, he completed an internship at the China Banking Regulatory Commission, providing him with early exposure to the financial sector.
Achievements
In his role at Medallia, Xiang Min has facilitated Text Analytics training for the APAC Sales Team and new members of the APAC Professional Services team. He runs early adoption programs with clients to enhance platform adoption and retention, focusing on features like phrase-level filtering and sentiment enhancement. His collaborative efforts with product, data science, and account managers aim to identify new product offerings, demonstrating his commitment to driving innovation and client success.