Yan Hui Li
About Yan Hui Li
Yan Hui Li is a Manager at Medallia, where he has worked since 2017. He has a background in advertising and research, with previous roles at EASTSONG CONSULTING UK LTD and Saatchi & Saatchi, and holds degrees in International Business and Anthropology.
Work at Medallia
Currently, Yan Hui Li serves as a Manager at Medallia, a position held since 2017. In this role, Yan engages with market leaders and headquarters stakeholders to enhance client retention and maximize platform utilization. Yan provides advisory services focused on customer experience best practices and program success, leveraging data analytics to inform strategies. Additionally, Yan has led multiple successful software implementations, managing a team of analysts and partners to ensure effective execution. Responsibilities also include coaching on new product rollouts and developing company-wide program success guidelines, as well as identifying and supporting cross-sell and up-sell opportunities.
Previous Experience at EASTSONG CONSULTING UK LTD
Before joining Medallia, Yan Hui Li worked at EASTSONG CONSULTING UK LTD as an Advertising Officer from 2015 to 2017. This role took place in London, United Kingdom, where Yan contributed to advertising strategies and initiatives. The experience gained during this time helped build a foundation for future roles in customer experience and analytics.
Experience at Saatchi & Saatchi
Yan Hui Li served as a Research Assistant at Saatchi & Saatchi for one year, from 2012 to 2013, in Shanghai City, China. In this position, Yan supported research efforts that informed advertising campaigns and strategies. This role provided valuable insights into market trends and consumer behavior, which are applicable in subsequent roles.
Education and Expertise
Yan Hui Li holds a BA (Honors) in International Business with Communication Studies from The University of Nottingham Ningbo China, completed from 2010 to 2014. Additionally, Yan earned an MA in Material and Visual Culture from UCL, studying from 2014 to 2015. This educational background equips Yan with a strong understanding of business principles and cultural contexts, enhancing expertise in customer experience and analytics.
Internship Experience at HSBC
In 2013, Yan Hui Li completed a two-month internship at HSBC in Ningbo, Zhejiang, China. This internship provided practical experience in the banking sector, contributing to a well-rounded skill set that includes analytical and customer service capabilities.