Yilin Wu
About Yilin Wu
Yilin Wu is a Professional Service Analyst at Medallia in Melbourne, Australia, with a background in information systems and technical support. Wu has held various roles in the technology sector, including positions at AIG, InMoment, and Audi China.
Work at Medallia
Yilin Wu has been employed at Medallia as a Professional Service Analyst since 2022. Based in Melbourne, Victoria, Australia, Wu has contributed to the company's focus on customer experience management. In this role, Wu engages with clients to analyze their needs and implement solutions that enhance their operational efficiency.
Previous Employment Experience
Prior to joining Medallia, Yilin Wu held several positions in the technology and analytics sectors. Wu worked at AIG as a Junior Configuration Analyst for three months in 2018. Wu also spent two years at InMoment, first as an Associate Application Specialist from 2019 to 2021 and then as an Application Specialist for six months in 2021. Additionally, Wu gained experience as a Technical Support representative at Audi China for three months in 2016 and at MCG Computer for three months in 2017.
Education and Expertise
Yilin Wu holds a Master’s Degree in Information Systems from the University of Melbourne, where Wu studied from 2016 to 2017. Prior to this, Wu earned a Bachelor’s Degree in Computer and Information Systems Security from Beijing University of Technology, completing the program from 2011 to 2015. This educational background provides a strong foundation in both technical and analytical skills.
Technical Skills and Specializations
Yilin Wu possesses expertise in configuration analysis, application support, and technical troubleshooting. The combination of roles in various organizations has equipped Wu with a diverse skill set applicable to professional services and client engagement. Wu's experience in technical support roles further enhances the ability to address client needs effectively.