Yuko Weichardt (Kuraki)
About Yuko Weichardt (Kuraki)
Yuko Weichardt is a Senior Program Manager in Sales at Medallia, with over 20 years of experience in customer relationship management and contact center operations. She previously held positions at SoftBank U.S. Inc. and Prestige International, focusing on business process management and customer experience improvement.
Current Role at Medallia
Yuko Weichardt serves as a Senior Program Manager in Sales at Medallia, a position she has held since 2019. In this role, she focuses on enhancing customer experience and relationship management. She leverages her extensive experience in customer experience improvement to support clients, particularly in the Japanese market. Her responsibilities include defining and promoting long-term strategies that align with customer needs.
Previous Experience at SoftBank U.S. Inc.
Prior to her current role, Yuko Weichardt worked at SoftBank U.S. Inc. as a Senior Business Analyst from 2014 to 2019. During her five years in this position, she was based in the San Francisco Bay Area. Her work involved developing voice of customer strategies and utilizing business intelligence platforms to enhance customer interactions and satisfaction.
Career Background and Expertise
Yuko Weichardt has over 20 years of experience in the field of customer service and operations management. Her career includes significant roles in establishing and optimizing multi-site, multi-channel contact center operations for global Fortune 500 companies. She specializes in business process management, data architecture, and workforce optimization, making her an expert in contact center start-up and consolidation.
Role at Prestige International
Before her tenure at SoftBank, Yuko Weichardt held the position of Senior Vice President at Prestige International from 1990 to 1998. This role further developed her skills in managing customer service operations and strategic planning, contributing to her extensive background in the industry.
Skills in Customer Experience and Analytics
Yuko Weichardt is skilled in customer relationship management and customer experience improvement. She employs KPI analytics to assess performance and optimize operations. Her focus on developing effective strategies for customer engagement has been a key aspect of her career, particularly in her current role at Medallia.