Zijun Mi
About Zijun Mi
Zijun Mi serves as the Professional Services Lead in the ASEAN region at Medallia, where he has worked since 2021. With a background in business and art history, he has held various roles in professional services and project management across multiple locations.
Work at Medallia
Zijun Mi currently serves as the Professional Services Lead in the ASEAN region at Medallia, a position held since 2021 in Singapore. In this role, Zijun oversees project delivery and program success for clients in the region. Responsibilities include managing a team of project managers and senior analysts, as well as providing advisory support on customer experience and CRM systems to enhance business profits. Prior to this role, Zijun held multiple positions at Medallia, including Senior Manager Professional Services and Project Manager Professional Services, contributing to various projects and initiatives.
Education and Expertise
Zijun Mi has a diverse educational background. Zijun studied at Beijing University of Technology, earning a Bachelor of Commerce (BCom) in Business/Commerce from 2008 to 2012. Further education includes a year at ISC Paris, where Zijun studied Marketing Research and Fashion Management. Zijun also holds a Master of Science in Management Science from the London School of Economics and Political Science, achieved from 2012 to 2013. Additionally, Zijun attended Sotheby's Institute of Art, completing a Summer School program in Art History in 2017.
Professional Background
Before joining Medallia, Zijun Mi worked in various roles that contributed to a solid foundation in professional services and market research. At Cognolink Limited, Zijun served as a Market Research Analyst for three months in 2013. Zijun also worked at UNEP and the Chinese Environmental Department as a Translator and Assistant of the Translation Team Manager in 2012. At Medallia, Zijun progressed through several roles from Senior Technical Analyst to Senior Manager, gaining extensive experience in project management and professional services.
Leadership and Team Development
In the role of Professional Services Lead at Medallia, Zijun Mi is responsible for the career development and growth of the Singapore team. This includes mentoring team members and ensuring that they have the necessary resources and support to succeed in their roles. Zijun's leadership focuses on fostering a collaborative environment that enhances team performance and drives successful project outcomes for clients in the ASEAN region.
Project Management and Delivery
Zijun Mi has significant experience in project management, particularly within the professional services sector. At Medallia, Zijun has been responsible for overseeing the health of project delivery and ensuring program success for customers. This includes managing timelines, budgets, and team dynamics to meet client expectations and deliver high-quality results. Zijun's role involves strategic planning and execution to align project goals with client needs in the ASEAN market.