David Rohr
About David Rohr
David Rohr is a Senior Manager of Incident Response at MedeAnalytics, where he has worked since 2018. With over 30 years of IT experience, he specializes in Service Management and has a strong background in implementing process improvements in Incident Management.
Work at MedeAnalytics
David Rohr has served as the Sr. Manager of Incident Response at MedeAnalytics since 2018. In this role, he provides Incident Management support for over 200 clients, ensuring efficient handling of incidents and service requests. His responsibilities include overseeing the incident response processes and implementing best practices to enhance service delivery. His experience in service management contributes to the overall effectiveness of the support provided to clients.
Previous Experience at NTT DATA Services
Before joining MedeAnalytics, David Rohr worked at NTT DATA Services for 27 years, from 1991 to 2018. During his tenure, he held the position of ITIL Service Manager, where he focused on implementing process improvements and continual service improvement in Incident Management. His extensive experience in service management laid the foundation for his current role, allowing him to leverage his skills in a new environment.
Education and Expertise
David Rohr studied at The University of Texas at Arlington from 1987 to 1991, where he completed his undergraduate education. He later attended the University of North Texas from 2008 to 2010, earning a Bachelor of Arts (B.A.) degree in General Studies. His educational background, combined with over 30 years of IT experience, has equipped him with the knowledge and skills necessary for effective service management.
Background in Service Management
David Rohr has over 30 years of experience in the IT industry, with the last 15 years dedicated to Service Management. His expertise includes overseeing ITIL-based Service Support processes, notably for the Russell Investments Account. He has worked with significant clients, including NationsBank and Enterprise Holdings, which encompasses Enterprise, National, and Alamo car rental services. His background in service management is characterized by a focus on process improvement and client satisfaction.