Oksana Moroz
About Oksana Moroz
Oksana Moroz is a Product Owner at MedeAnalytics, where she has worked since 2021. She has a background in customer support and management, having held various roles at Namecheap, Inc from 2014 to 2019.
Work at MedeAnalytics
Oksana Moroz has been employed at MedeAnalytics as a Product Owner since 2021. In her current role, she is responsible for overseeing product development and ensuring alignment with client needs. Prior to this position, she served as the Client Support Team Leader at MedeAnalytics from 2019 to 2021, where she managed client support operations and enhanced service delivery.
Experience at Namecheap, Inc.
Oksana Moroz has extensive experience at Namecheap, Inc., where she held multiple roles from 2014 to 2019. She started as a Customer Support Representative for seven months, then quickly advanced to Customer Support Supervisor for two months in 2015. Following this, she served as Shift Lead for one year and later became the General Manager of Customer Support in the SSL Department, a position she held for three years until 2019. Throughout her tenure, she successfully managed a team of over 70 employees across two locations.
Education and Expertise
Oksana Moroz earned a Bachelor's degree in English Philology from Harkivs'kij Deržavnij Pedagogicnij Universitet im. G.S. Skovorodi, where she studied from 2002 to 2007. Her educational background has contributed to her expertise in understanding client needs through detailed explanations and active listening techniques.
Leadership and Team Management
During her career, Oksana Moroz has demonstrated strong leadership skills, particularly in her role as a supervisor at Namecheap, Inc. She was responsible for staff assessment, evaluation, and development. Her ability to promote from a first-line customer support representative to a supervisory position in a short time reflects her effective management capabilities.