Shannon Whitley
About Shannon Whitley
Shannon Whitley is the Director of Account Management at MedeAnalytics, where she oversees payer account management operations and focuses on enhancing customer satisfaction. With a background in healthcare payer operations and analytics, she has held various roles in the industry since 2012, including positions at Cognizant and The TriZetto Group.
Current Role at MedeAnalytics
Shannon Whitley serves as the Director of Account Management at MedeAnalytics, a position she has held since 2021. In this role, she oversees Payer Account Management operations, focusing on driving revenue growth and enhancing customer satisfaction. She works closely with both national and regional Tier 1 and Tier 2 Payer Clients to ensure that strategic goals are met through the comprehensive utilization of MedeAnalytics solutions.
Previous Experience at Cognizant
Before joining MedeAnalytics, Shannon Whitley worked at Cognizant from 2017 to 2019. In her role related to TriZetto Healthcare Product Solutions and Sales, she gained valuable experience in the healthcare sector. Her tenure at Cognizant was marked by her contributions to healthcare payer operations, which laid the groundwork for her future roles in account management.
Career at The TriZetto Group
Shannon Whitley was employed at The TriZetto Group from 2012 to 2016 as a Strategic Account Executive in the Regional Market. During her four years in this position, she developed skills in managing strategic accounts and enhancing client relationships. This experience contributed to her expertise in healthcare payer operations and analytics.
Educational Background
Shannon Whitley studied at the University of Colorado at Boulder from 2007 to 2011, where she earned a Business Administration degree with a focus on Marketing and Entrepreneurship. This educational background provided her with foundational knowledge and skills that have been instrumental in her career in account management and healthcare analytics.
Expertise in Healthcare Analytics
Shannon Whitley has developed significant expertise in healthcare payer operations and analytics. Her focus areas include cost management, utilization, revenue optimization, network efficiency, quality improvement, and member health. This expertise enables her to effectively support clients in achieving their strategic objectives within the healthcare industry.