David Van Billiard
About David Van Billiard
David Van Billiard serves as the Director of Professional Services at Mediafly, where he focuses on fostering a collaborative and diverse work culture. He has extensive experience in the SaaS software industry, having held various roles in professional services and customer support across multiple companies.
Work at Mediafly
David Van Billiard currently serves as the Director of Professional Services at Mediafly, a position he has held since 2023. His role involves overseeing professional services and ensuring alignment with customer needs. Prior to this, he worked as the Senior Manager of Technical Support Services at Mediafly from 2022 to 2023. He also held the position of Senior Implementation Consultant at InsightSquared, a Mediafly Company, for six months in 2021. His experience within Mediafly reflects his commitment to enhancing customer satisfaction and operational efficiency.
Education and Expertise
David Van Billiard earned a Bachelor of Science degree in Business Administration from Plymouth State University. His academic background provides a foundation for his extensive experience in the SaaS software industry. He has developed a deep understanding of customer needs and expectations, which informs his approach to professional services. His leadership style emphasizes accountability, continuous improvement, and a customer-centric focus, aligning with industry best practices.
Background
Prior to his current role at Mediafly, David Van Billiard accumulated diverse experience in the technology sector. He worked at SS&C Technologies as an Implementation Consultant from 2016 to 2018 in Boston, Massachusetts. Before that, he served as a Professional Services Consultant at Bottomline Technologies for one year in Portsmouth, New Hampshire. His career began at Plymouth State University, where he was an ITS Helpdesk Associate from 2014 to 2015. This varied background has equipped him with a comprehensive skill set in customer support and implementation.
Achievements
Throughout his career, David Van Billiard has demonstrated a commitment to cultivating a positive work culture that promotes high morale, retention, collaboration, and diversity. His leadership roles have focused on enhancing team dynamics and ensuring that customer needs are prioritized. His experience in various consulting and managerial positions has contributed to his ability to drive improvements in service delivery and customer engagement.