Jackie Steger
About Jackie Steger
Jackie Steger serves as the VP of Customer Success at Mediafly, a position she has held since 2023. With extensive experience in customer success roles across various companies, she has developed expertise in managing teams and conducting business reviews in the post-sales process.
Work at Mediafly
Jackie Steger currently serves as the Vice President of Customer Success at Mediafly, a position she has held since 2023. Prior to this role, she worked as the Senior Director of Customer Success at Mediafly from 2022 to 2023. Her experience at Mediafly includes a previous tenure as Director of Customer Success in 2022. Steger's roles at Mediafly have focused on enhancing customer satisfaction and ensuring successful post-sales processes.
Career Progression in Customer Success
Jackie Steger has extensive experience in customer success roles across various organizations. She worked as the Director of Customer Success at InsightSquared, which was acquired by Mediafly, from 2021 to 2022. Additionally, she held the position of Senior Enterprise Customer Success Manager at InsightSquared from 2019 to 2021. Her earlier roles include Director of Customer Success at Swirl Networks from 2015 to 2018 and Director of Enterprise Accounts, Customer Success at Jebbit from 2018 to 2019.
Educational Background
Jackie Steger holds a Bachelor of Arts degree in Political Science from Providence College, where she studied from 2002 to 2006. She furthered her education by obtaining a Master of Business Administration (MBA) in Marketing from Bentley University - McCallum Graduate School of Business, completing her studies from 2009 to 2011. Her academic background supports her expertise in customer success and management.
Previous Work Experience
Before her focus on customer success, Jackie Steger gained diverse experience in various roles. She worked as a Legislative Aide for the Commonwealth of Massachusetts from 2007 to 2009 and served as Research Director for the Joint Committee on Public Safety and Homeland Security at the Massachusetts House of Representatives in 2009. Additionally, she held positions such as Account Manager at Swirl Networks and Account Executive at LevelUp, contributing to her comprehensive skill set.
Expertise in Customer Success Management
Jackie Steger possesses expertise in managing customer success teams and conducting business reviews in the post-sales process. Her roles have involved overseeing customer success strategies and ensuring that clients achieve their desired outcomes. This expertise is reflected in her various leadership positions across multiple companies, where she has consistently focused on enhancing customer experiences.