Nicole Pulliam
About Nicole Pulliam
Nicole Pulliam is a Customer Solutions Specialist at Mediafly, where she has worked since 2023. She has extensive experience in customer success roles across various companies, focusing on client relationship management and revenue growth strategies.
Work at Mediafly
Nicole Pulliam has been employed at Mediafly as a Customer Solutions Specialist since 2023. In this role, she operates remotely from the United States. Her responsibilities include supporting customer success initiatives and enhancing client satisfaction through effective relationship management.
Previous Experience in Customer Success
Before joining Mediafly, Nicole Pulliam held several positions in customer success. She worked as a Customer Success Manager at Allegiance Group from 2017 to 2021, where she focused on client retention and satisfaction. Additionally, she served as a Customer Success Manager at Mediafly from 2021 to 2023 and briefly at Tractor Zoom in 2021.
Education and Expertise
Nicole Pulliam studied General Studies at Metropolitan Community College from 1998 to 2000. She also graduated from Truman High School with a High School Diploma in 1998. Her expertise includes ROI reporting, data analytics, and identifying upsell and cross-sell opportunities to drive revenue growth.
Skills in Client Management
Nicole Pulliam is skilled in conducting quarterly business reviews to assess client satisfaction. She has experience managing both mid-market and enterprise accounts, focusing on building long-term strategic partnerships. Her proficiency in client stakeholder relationship management contributes to high levels of client retention.