Polly Sims
About Polly Sims
Polly Sims serves as the VP of Customer Success at Mediafly, where she focuses on enhancing customer engagement strategies. With extensive experience in enterprise companies, she has held various roles in customer success and account management since 2007.
Current Role at Mediafly
Polly Sims serves as the VP of Customer Success at Mediafly, a position she has held since 2019. In this role, she focuses on enhancing customer engagement strategies and works closely with both new and existing clients. Her efforts are directed towards implementing and optimizing the use of Mediafly's Sales Enablement platform, ensuring that clients derive maximum value from the services offered.
Previous Experience in Customer Success
Prior to her current role, Polly Sims worked at iPresent, a Mediafly Company, as the Manager of Customer Success from 2012 to 2019. During her tenure, she developed strong relationships with stakeholders at all levels within enterprise companies. She also held the position of Customer Experience Manager at Vertical Leap from 2010 to 2012, and worked as an Account Manager at Mirago Plc from 2007 to 2010.
Education and Academic Background
Polly Sims studied at Weydon in Farnham, Surrey, from 1993 to 1997. This four-year educational experience laid the foundation for her career in customer success and account management, equipping her with essential skills for her professional journey.
Expertise in Customer Engagement Strategies
Polly Sims specializes in bridging the gap between Marketing and Sales through effective customer engagement strategies. Her focus is on enhancing communication and collaboration between these departments, which is critical for driving customer satisfaction and loyalty in enterprise environments.