Randy Janis
About Randy Janis
Randy Janis serves as the Director of Technical Support at Mediafly, where he has worked since 2018. Previously, he held the position of Director of Customer Support & QA at Alinean Inc for 16 years, contributing to the success of major clients through Mediafly's platform.
Work at Mediafly
Randy Janis has served as the Director of Technical Support at Mediafly since 2018. In this role, he focuses on enhancing the user experience and ensuring that clients effectively utilize Mediafly's integrated platform. His responsibilities include providing technical assistance and support to clients, enabling them to leverage the platform for improved engagement and planning. Janis has played a key role in supporting revenue teams from major companies, ensuring they can maximize the benefits of Mediafly's offerings.
Previous Experience at Alinean Inc
Before joining Mediafly, Randy Janis worked at Alinean Inc as the Director of Customer Support and Quality Assurance from 2002 to 2018. During his 16 years at Alinean, he was responsible for overseeing customer support operations and ensuring the quality of services provided. His experience at Alinean laid the foundation for his current role, equipping him with skills in customer engagement and support.
Expertise in Market Engagement
Randy Janis has extensive experience in enabling market-facing teams to effectively plan, predict, and engage with clients through Mediafly's platform. His expertise lies in understanding the needs of revenue teams and providing them with the tools necessary to enhance their outreach and engagement strategies. Janis has contributed to the development of features that facilitate personalized content experiences for buyers, ensuring that clients can connect with their audience in meaningful ways.
Support for Major Revenue Teams
In his current role at Mediafly, Randy Janis has been instrumental in supporting top revenue teams from prominent companies such as PepsiCo, Nestle, and Honeywell. His work involves providing tailored support to these teams, helping them to utilize Mediafly's platform effectively to drive revenue growth. Janis's contributions have helped these organizations enhance their sales strategies and improve customer interactions.