Rodney Simba Masarirambi
About Rodney Simba Masarirambi
Rodney Simba Masarirambi serves as the Support Team Lead for M&E T.A.M. at Mediafly, a position he has held since 2023. He has extensive experience in technical support and customer service, having previously worked at Apple in various roles from 2009 to 2016.
Current Role at Mediafly
Rodney Simba Masarirambi serves as the Support Team Lead for the M&E T. A. M. division at Mediafly. He has held this position since 2023. In this role, he oversees the support team, ensuring that clients receive effective assistance and solutions to their technical issues. His leadership contributes to the overall efficiency and effectiveness of the support operations within the organization.
Previous Experience at Mediafly
Before his current role, Masarirambi worked at Mediafly as a Technical Support specialist from 2018 to 2023. During this five-year tenure in Chicago, IL, he was responsible for providing technical assistance and troubleshooting services to clients. His experience in this position laid the groundwork for his advancement to the Support Team Lead role.
Career at Apple
Masarirambi has a significant background with Apple, where he worked in various roles from 2009 to 2016. He began as a Family Room Specialist, a position he held for three years, providing customer service and technical support. He then transitioned to a Genius role, where he worked for four years, assisting customers with device issues. In 2016, he briefly served as a Quality Assurance CE in Cupertino for three months, focusing on product quality and customer experience.
Professional Background
Rodney Simba Masarirambi has developed a strong foundation in technical support and customer service throughout his career. His roles at both Mediafly and Apple have equipped him with the skills necessary to lead support teams and manage client interactions effectively. His experience spans over a decade in the technology sector, emphasizing his commitment to customer satisfaction and technical excellence.