Sam Ignaczak
About Sam Ignaczak
Sam Ignaczak is a Senior Customer Success Manager at Mediafly, where he has worked since 2023. He specializes in customer journey analysis and pipeline management, leveraging automation and machine learning to enhance sales processes.
Work at Mediafly
Sam Ignaczak currently serves as a Senior Customer Success Manager at Mediafly, a position he has held since 2023. Based in Burlington, Vermont, he focuses on integrating and analyzing customer activities to identify potential issues and opportunities within the sales process. Prior to this role, he worked as a Customer Success Manager at Mediafly from 2021 to 2023, where he contributed to enhancing customer satisfaction and engagement.
Previous Experience
Before joining Mediafly, Sam held several positions that contributed to his expertise in customer success and business development. He worked at CGI Communications as a Sales Associate for two months in 2017 and previously as a Sales Intern in 2016. At Faraday, he served as a Senior Business Development professional for eight months in 2019 and as an Account Executive from 2019 to 2021. Additionally, he worked at Excurvant as a Growth Strategist for three years from 2016 to 2019.
Education and Expertise
Sam Ignaczak studied at the University at Buffalo, where he earned a degree in Marketing from 2014 to 2018. His educational background provides a foundation for his expertise in customer success and business development. He specializes in utilizing automation and machine learning to enhance customer journey analysis and improve go-to-market processes, focusing on pipeline management and visibility for revenue and sales operations.
Professional Focus
In his current role and previous positions, Sam focuses on improving pipeline management and providing complete visibility for revenue, sales, and operations leaders. His work involves analyzing customer activities to flag potential issues and opportunities in the sales process, aiming to enhance overall customer experience and drive business growth.