Alba Mª M.
About Alba Mª M.
Alba Mª M. is a Process Mining Specialist currently working at MediaMarktSaturn in Barcelona, Spain. She has extensive experience in customer-facing roles and holds degrees in Sociology and Criminalistics from Universitat Autònoma de Barcelona.
Current Role at MediaMarktSaturn
Alba Mª M. serves as a Process Mining Specialist, Key User, and member of the Quality Team at MediaMarktSaturn. She has held this position since 2020, contributing to the company's operations in Barcelona, Cataluña, España. In her role, she focuses on process optimization and quality assurance, leveraging her expertise to enhance operational efficiency.
Previous Experience at MediaMarkt Iberia
Prior to her current role, Alba Mª M. worked at MediaMarkt Iberia from 2016 to 2020. During this time, she held the position of Responsable de cajas for four years, overseeing cash management operations. She also briefly served as Coordinadora de recursos humanos y administración for five months in 2019, where she was involved in human resources and administrative tasks.
Early Career at Primark and GAME STORES IBERIA
Alba Mª M. began her career in customer-facing roles at Primark and GAME STORES IBERIA. She worked as a Vendedora at Primark for four months in 2010 and again in 2009 for another four months. Additionally, she spent one month at GAME STORES IBERIA as a Vendedora in 2009. These positions laid the foundation for her skills in customer service and retail operations.
Education and Academic Background
Alba Mª M. studied at Universitat Autònoma de Barcelona, where she earned a Licenciatura en Sociología from 2008 to 2013. She furthered her education by obtaining a Máster en Criminalística from the same institution in 2015. Her academic background in sociology and criminalistics has equipped her with analytical skills applicable to her professional roles.
Long-Term Customer Service Experience
With over a decade of experience in customer-facing roles, Alba Mª M. has developed strong interpersonal skills. She has worked in various capacities, including as a Receptionist at CLUB CIUDAD DIAGONAL for ten years, from 2006 to 2016. Her extensive experience has contributed to her personal and professional growth, fostering her enjoyment of teamwork and collaboration.