Dr. Tobias Preissler
About Dr. Tobias Preissler
Dr. Tobias Preissler is a Competency Lead in Customer Care Data Analytics & Science at MediaMarktSaturn, where he has worked since 2021. He has extensive experience in data science and customer experience, with a background in psychology and a Ph.D. from Rheinische Friedrich-Wilhelms-Universität Bonn.
Work at MediaMarktSaturn
Dr. Tobias Preissler has been employed at MediaMarktSaturn since 2019, initially serving as an Experienced Data Scientist. In 2021, he advanced to the role of Competency Lead for Customer Care Data Analytics & Science. His responsibilities include leading initiatives that enhance customer care and customer experience within the omnichannel retail and pay-TV sectors. He also mentors and supports fellow analysts and data scientists, focusing on their individual skill development.
Education and Expertise
Dr. Tobias Preissler holds a Bachelor of Science (B.Sc.) and a Master of Science (M.Sc.) in Psychology from Georg-August-Universität Göttingen, completed between 2008 and 2013. He further pursued his academic career at Rheinische Friedrich-Wilhelms-Universität Bonn, where he earned his Ph.D. in Psychology from 2013 to 2020. His academic background provides a strong foundation for his specialization in customer care and customer experience.
Background
Before joining MediaMarktSaturn, Dr. Preissler worked at Rheinische Friedrich-Wilhelms-Universität Bonn as a Doctorand and Research Associate from 2013 to 2020. He also served as a Science Adviser and Consultant while self-employed for nine months in 2016 and 2017. His experience includes a position at Sky Deutschland GmbH as Manager of Consumer Research and Market & Business Intelligence from 2017 to 2019.
Achievements
Dr. Tobias Preissler has developed strong multi-modal communication skills and demonstrates an openness to diverse cultures. His professional journey reflects a commitment to enhancing customer care and analytics in the retail and pay-TV industries. He actively contributes to the development of his peers in the data science field at MediaMarktSaturn.